What Does the Light on the Xfinity xFi Pod Mean?

Authored by: Support.com Tech Pro Team

Interpreting Lights on the Xfinity xFi Pod

Understanding the light indicators on your Xfinity xFi Pod can help you troubleshoot and understand its status. Here’s what the different lights mean:

1. Solid White Light:
   • The xFi Pod is connected and working properly.
2. Blinking White Light:
   • The xFi Pod is booting up or attempting to connect to the network.
3. Solid Red Light:
   • The xFi Pod is not connected to the network. Ensure it is within range of your gateway and connected to power.
4. Blinking Red Light:
   • The xFi Pod is experiencing a connection issue. Check your network settings and ensure the gateway is online.
5. No Light:
   • The xFi Pod is not receiving power. Ensure it is plugged in properly and the outlet is functional.
6. Restart the Pod:
   • If you encounter issues, unplug the pod for 10 seconds and plug it back in to restart.
7. Update Firmware:
   • Ensure the xFi Pod has the latest firmware by checking the Xfinity app for updates.
8. Reposition the Pod:
   • Move the xFi Pod closer to the gateway to improve the connection if the red light persists.
9. Check Network Settings:
   • Use the Xfinity app to manage your network settings and ensure the pod is properly configured.

Contact Support.Com

If you are still having trouble, refer to the Step-By-Step Guide below, or Contact Support.Com for Personalized Assistance.

1. Introduction

The Xfinity xFi whole-home mesh network system is a great way to ensure you have WiFi available to every device in every corner of your home. This guide will help you understand the small status light on the Pod itself.

Before You Begin:

Xfinity xFi App
You will be able to get a lot more information from the Xfinity xFi app, as it shows the full status of each of your Pods.

• Check Internet Connection Using the Xfinity xFi App

How the Light Normally Works

During normal operation, there are no status lights on the Pod — nothing flashing or shining to distract or bother you.

The status indicator light is hidden on the front, just off-center.

2. What the Pod Status Light Means

Generally speaking, you won't rely much on the simple status light on the Pod itself. While it can be helpful during troubleshooting, it can't communicate much.

The xFi app on your phone or tablet will provide you with full information about what your Pod's status is.

On Startup

When you first plug in a Pod, the light will turn solid for a moment, then "breathe" while it seeks out your router. Once connected, it will turn off.

Status of Pod

Quick Repeated Double Blinks

Pod is Optimizing Your pod will attempt to optimize your network once a day, usually overnight. If another change happened, such as another pod went offline, was moved, or high interference from another source was found.

This is normal operation; your Pod is working to provide the best WiFi experience possible.

Quick Double Blinks

Naming Pod You're renaming the pod from the app.

This will only happen when you are next to the pod, naming it using the mobile app, and will happen quickly.

Breathing

Connecting Your Pod is connecting to your Router and other Pods, either because it lost connection or power recently.

Continuous Rapid Blinking

Problems with the software on the Pod You will need to contact support.

Blinking Red

Hardware Problems Something is wrong with the physical hardware. Unplug your Pod and contact support.